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We’re Hiring! Job Posting: Customer Service Representative

February 1, 2018

General Description:

  • Responsible for all functions of the Polymet Customer Service Department

Job Summary:

  • This is a salary non-exempt position
  • Main responsibilities include:
    • Responding to customer and prospect inquiries
    • Quoting
    • Contract review
    • Order entry
    • Following up on quotations, leads, and lost customers
    • Assist with new item number creation and our corrective action process
    • Serve as the primary back-up for answering incoming phone calls
  • Be willing to assist in other areas as directed by the Sales Manager
  • Continually strive to achieve customer satisfaction
  • Participate in supporting and achieving company goals
  • Follow the requirements of the Polymet Employee Handbook and Safety Policies
  • Understand and follow all Polymet Quality Management System documents required by the Job Skill Assessment sheet

Minimum requirements:

  • Committed to providing outstanding service to our customers
  • Outstanding work ethic
  • 1-2 years of experience servicing customers
  • Excellent people and phone skills
  • High potential based on our standard assessment test
  • High school degree or equivalent
  • Proficient in Excel and Word
  • Able to travel 1-2 times per year for 3-5 days
  • Agree to sign Polymet’s standard Employee Agreement, which inlcudes NDA and non-compete clauses

Please send e-mail resume and cover letter to sales@polymet.us. 

The above statements are intended to describe the general nature and level of work required by this position. Personnel may be required to perform duties outside of their normal responsibilities as needed.

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